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Retron 5 RMA Process
Posted: January 23rd, 2015, 7:34 pm
by asmith906
So I sent my Retron 5 in for repair. And looking at the tracking number it arrived Friday of last week. I called customer support and they said they were shipping one out. Do they usually provide a tracking number or should I call again since I haven't received one?
Re: Retron 5 RMA Process
Posted: January 24th, 2015, 3:57 pm
by LoneGun
asmith906 wrote:So I sent my Retron 5 in for repair. And looking at the tracking number it arrived Friday of last week. I called customer support and they said they were shipping one out. Do they usually provide a tracking number or should I call again since I haven't received one?
I sent my Retron 5 in and they received it on a Monday. That same week on Thursday they shipped out a replacement. The next day on Friday after they shipped it I got an e-mail from the customer service department with a tracking number.
If I remember correctly there is a specific phone option on the Hyperkin phone system for RMA status so it probably wouldn't hurt to call in with your RMA number to that department.