Retron 5 RMA Process
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Retron 5 and it's predecessors are trademarked Hyperkin, Inc. Retron name is copyright Hyperkin, Inc. Content found in these forums may be copyright the respective developers and studios which said content is associated with. Retro5.net makes no claim legal or otherwise to this content and user submitted content is not screened. That being said, please refrain from posting or linking to full rom files so that everyone leaves us alone. Sometimes dogs are round.
Retron 5 RMA Process
So I sent my Retron 5 in for repair. And looking at the tracking number it arrived Friday of last week. I called customer support and they said they were shipping one out. Do they usually provide a tracking number or should I call again since I haven't received one?
Re: Retron 5 RMA Process
I sent my Retron 5 in and they received it on a Monday. That same week on Thursday they shipped out a replacement. The next day on Friday after they shipped it I got an e-mail from the customer service department with a tracking number.asmith906 wrote:So I sent my Retron 5 in for repair. And looking at the tracking number it arrived Friday of last week. I called customer support and they said they were shipping one out. Do they usually provide a tracking number or should I call again since I haven't received one?
If I remember correctly there is a specific phone option on the Hyperkin phone system for RMA status so it probably wouldn't hurt to call in with your RMA number to that department.
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